Check-in Kiosks at Five More Strip Hotels by Summer’s End


In total, check-in kiosks will be in eight Caesars Entertainment properties.

In a pilot program launched late last year by Caesars Entertainment, some of their strip hotels started using self-check-in kiosks. The automated check-in proved to be a hit with customers, so more of these kiosks are rolling out to other Ceasars properties.

The original pilot locations were: The LINQ, The Flamingo and Caesars Palace.

By the end of this summer, Caesars will be adding check-in kiosks to Bally’s, Paris, Planet Hollywood, RIO and Harrah’s.

The break-down:

  • Kiosks will allow you to check in, and give you your keys
  • If your room isn’t ready, it will process your transaction and send you a notification to come back for your keys
  • Kiosks are not yet equipped for check-out
  • Kiosks do not accept cash

Here’s what Bob Morse, President of Hospitality for Caesars Entertainment had to say:

“Our goal is never have anybody wait more than 15 minutes, and we were far exceeding our goals by double during certain times of day and days of the week.”

I can’t help admire how sleek these look:

check-in kiosks

…as compared to transit system MetroCard machines in New York City:

kiosks
Hi Jackie

The new self-check-in kiosks significantly reduce check-in time, but some factors are missing. As mentioned above, if your room isn’t ready you’ll have to check back later. When checking in via human clerk, they would check for an empty room or an alternative option. Negotiating your room’s location: close to elevators, not facing a nightclub, a quiet room away from the oontz-oontz-oontz, a low floor, a high floor, etc. We all have our preferences, right? Those “personal” preferences aren’t an option with the kiosks.  If you’re like me, you like to put down your incidental fee in cash, and then get it back when you check out. It’s good to have cash on hand when leaving Las Vegas. Not an option with kiosks.

The check-in kiosks do offer upgrades, but not the free ones you might expect from a twenty-dollar sandwich (sometimes). Just something to keep in mind. VitalVegas has a great primer on the use of these machines, so check it out.

[Images: Courtesy of Caesars Entertainment, FastCompany]

13 thoughts on “Check-in Kiosks at Five More Strip Hotels by Summer’s End

  1. Love the shoutout!!!! HA Wait until I show my husband. He is going to call me a loser for being excited :-) Am I repetitive with saying I’m from NY? That’s what you do when you come from the best city in the world besides Vegas. The do look better than metrocard machines.

    I like the kiosks and can appreciate them do anything to speed up the process. It may be troublesome as you mentioned since you cannot put in any of your preferences. We often travel as a group and like to request high floors next to each other and strip views of course. Will be hard to do with the kiosk.

    Have a great long holiday weekend Mike and VB!!

      1. I feel pretty cool now. Told all my friends and they just laughed at me. Jyst a proud new yawker I guess

  2. I was going to say the same thing regarding the $20 trick. Is there a button for “any available complimentary upgrades?” Although, it would be cool if it regonized you as a Platinum or Diamond member and automadically gave you the best room available below a suite.

    1. I believe most of the CET Vegas properties already have separate lines for Platinum, and all of them usually a whole different desk for Diamond/Seven Stars, so the automated kiosks are not really targeted at them I feel. Just like the online check-in and check-out ability that rolled out for CET properties in Vegas a few months ago, the target is the Gold or non-TR guests, who usually have to wait in what can sometimes be really long lines.

      With that context, I think these new options to check-in and check-out will tremendously help, especially during the really busy times. I personally have not used the online version of either, as I usually like to talk to and tip the person checking me in. If one is looking to get that personal interaction, and perhaps get the benefits associated with it, then these new options will continue to simply remain that, an option. :-)

  3. I’ve been to Vegas 6 times, and always been too chicken to try the $20 trick! Us Brits are (sometimes) too reserved!

    1. Quite a lot in Vegas is gratuity based, and it does become easier/simpler once you try it a couple of times. :-)

      The easiest way is to simply take the money out and have it visible and then ask for a potential upgrade/view/floor/room right as you go to check-in. Don’t wait until the end of the check-in process, as then everything has been assigned and will have to be changed again.

      If you get something, then you can hand the money over right after you get your keys. If you don’t get anything, or only get some of what you were looking for, you can still tip, but at your discretion it could be less.

      Hope that helps!

  4. $20 has only failed me once … and the dude talked to someone trying I think get me something but no dice. Gave my $20 back. It’s quite silly not to try. The check in guys and gals love it. There is no reason to be shy or timid about it.

  5. I strongly prefer a room as far away from the elevators. That said, I’d be willing to wait in some measure of a line, maybe 15 minutes or less, in order to have that preference honored. Any more than that, and I’ll let Mr. Roboto take over and hope that I’m at least *somewhat* far from the elevators.

  6. I wonder how this works if you have booked using a Companions TR card. My and my friends sometimes arrive at different times and in the past one would always have to wait for the other before being allowed to check-in.

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